IT service management platform, enabling efficient tracking, management, and support tickets and maintenance requests.
Audience / Market
Primary Roles
Deal Reg
K-12
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Technology
Linecard Category
Required
Authorization
Key Needs
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Improved operational efficiency by centralizing help desk, asset, and facilities management into one intuitive platform.
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Enhanced visibility and accountability by maintaining detailed histories of assets and user interactions.
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Supported strategic decision-making with real-time data and reporting tools that informed resource allocation and planning.
Why Sell IncidentIQ?
IncidentIQ is a comprehensive platform designed to streamline IT support, asset management, and incident tracking, making it easier for schools to manage their technology infrastructure efficiently. Partner with IncidentIQ to revolutionize how schools manage technology, support, and operational workflows.
Revenue Potential
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Unlock new revenue streams by offering a comprehensive technology management platform
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Earn higher margins through value-added services and ongoing support contracts
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Differentiate your technology portfolio with a unique, education-focused solution
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Technical Advantages
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Easy integration with existing school technology ecosystems
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Low implementation complexity reduces your professional services burden
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Scalable solution that works across different district sizes and technological infrastructures
Comprehensive Solution
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Provide a holistic view of technology assets, support tickets, and institutional infrastructure
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Support multiple campuses and departments with a single, scalable platform designed specifically for education
IncidentIQ Audience Profile
Target Audience
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Incident IQ is built for K–12 school districts and educational institutions that need robust operational support across IT, facilities, and instructional services.
Value Delivered
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It streamlines help desk ticketing, automates asset and inventory management, and provides actionable data to improve service delivery.
Buyer
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Chief technology officers, operations directors, and facilities managers—who are responsible for selecting scalable, district-wide support solutions.
User
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Daily users include IT technicians, facilities staff, school administrators, and educators who rely on the platform to request support and manage resources.
IncidentIQ Offering
iiQ Assets
School Asset Management Software: Equip K-12 districts with tools to simplify device deployment, manage assets, remotely and automate audits. You can also generate live, customizable reports to optimize resources and streamline operations.
iiQ Ticketing
School Help Desk Software: Transform support for K-12 districts with powerful tools from iiQ Ticketing like Ticket Wizard, enabling seamless ticket submissions, automated workflows, and SLA tracking. Leverage asset data integration and customizable templates to optimize resulutions, monitor trends, and enhance remote support efficiency.
iiQ Resources
Instructional Materials Management Software: Streamline resource management for K-12 Districts with tools to track different kinds of resources, optimize inventory, and manage distribution efficiently. Simplify the check-in/out processes, track fees, and unify teams with consistent workflows and centralized management for instructional materials.
iiQ Facilities
Facility Management Software: Simplify facility management for K-12 districts with tools to streamline work orders, plan preventative maintenance, and track inventory and labor costs. Generate detailed maintenance reports for audits and performance insights and manage assets effectively with features like interactive asset maps tailored for each school facility.
iiQ Events
School Event Management Software: Simplify event management for K-12 districts with tools to streamline registrations, approvals, and preparation tasks. Customize forms to capture key details, automate workflows for event prep, and stay organized with synced calendars and custom views tailored to these operations.
iiQ HR Service Delivery
School Human Resources Software: Transform HR management for K-12 districts with automated onboarding, seamless task assignments, and customizable forms for efficient document handling. Empower staff with an intuitive self-service portal that enhances collaboration with service delivery tools, and drive performance with powerful real-time reporting and analytics to keep stakeholders engaged and informed.
IncidentIQ Information Center
IncidentIQ resources for you to access, download and leverage for sales below.
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IncidentIQ Vendor Experts
Amber Roesken
IncidentIQ Reseller Sales Manager
Denise Johnson
IncidentIQ Product Manager
Partner with IncidentIQ
By partnering with Incident IQ, resellers can empower their customers to streamline and improve IT management in educational settings, providing efficient solutions for managing devices, service requests, and student safety. Connect with your DSS Account Manager to explore IncidentIQ partner opportunities, including deal registration.
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