top of page
Header Banner with Man Climbing a Mountain
Climb White Logo

Contact Us: Quoting & Ordering

When I have questions where do I go?

You'll still have the same team here to support you, just as before. Please direct all your Adobe and education quote requests and orders to the dedicated regional contact email listed below, based on your (reseller's) company’s headquarter location or specialized DMR team. For reseller partners who already work with Climb, these are the same contacts you have been working with.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  

​

​​

​

​​

​

NOTE: This new structure integrates DSS's specialized knowledge in Adobe and other education lines directly into the wider Climb operations, providing you dedicated support across all Adobe, education, and Climb solution.

​

Territory Map in the United States
Territory Map in Canada

What You Can Do to Help Us Serve You Better:​

  • Avoid Duplicates: Your requests are important, and we address all inquiries in the order received. Re-sending or duplicating a message you already sent moves your entire request to the “newest” end of the queue, causing further delays.

  • Correct POs: Please ensure purchase orders (PO) are made out to Climb and sent to the correct company and include accurate part numbers to prevent processing delays.

    • All United States purchase orders should now be addressed to: Climb Channel Solutions, 4 Industrial Way West, 3rd Floor, Eatontown, NJ, 07724   

    • All Canada purchase orders should now be addressed to: Climb Channel Solutions, 2010 Winston Park Drive, Suite 200, Oakville, ON L6H 5R7, Canada                                     ​

  • Report Challenges: Continue sharing your challenges so we can keep improving our support.

General Transition FAQ

Effective 6.1.25  -  Adobe Order Processing

  • All software licensing vendor product orders should be placed with Climb Channel Solutions

What is changing with DSS and Climb?

In August 2024, Douglas Stewart Software + Services (DSS) was acquired by Climb Channel Solutions. We’ve been working on integrating systems and processes, and now we’re sharing key operational changes starting in April 2025.

What should I know about software licensing orders after the changeover date?​

After the changeover date:

  • All software licensing vendor product orders should be placed with Climb.

  • DSS quotes expiring after the changeover date will be re-quoted by Climb.

  • Pricing will be available via the Climb website, a .csv price file, or EDI 832 file for Climb EDI partners.

Will I receive quotes and invoices from Climb after the changeover?

Yes, all quotes, order acknowledgements, and invoices will come from Climb Channel Solutions after the changeover date.

What are the benefits of having access to the Climb reseller portal?

  • Sku level pricing is available.

  • Climb's large catalog of products are available to you.

  • What does it do?

  1. Links resellers to a sales team contact.

  2. Allows resellers on terms to pay for an order through Apple Pay,credit card, or check.

  3. Checks the status of orders.

  4. Exports order information.

  5. Requests license keys.

  6. Views order details.

  7. Requests invoices.

  8. Requests RMAs (returns).

  9. Requests help from the sales teams.

Technical Support FAQ

Do I need to make changes to my email settings?

Yes, please work with your IT team to whitelist the @climbcs.com domain and check your spam/junk folders during this transition. Communications regarding quotes and orders will come from noreply@climbcs.com.

What if I don’t have an existing Climb account?

If you don’t have an existing Climb account, your DSS account information was transferred to a regionally managed Climb account.  You now have access to the regional staffing, that integrates DSS's specialized knowledge in Adobe and other education lines directly into the wider Climb framework, providing you dedicated support across all Adobe, DSS, and Climb solutions.

​

You will have received instructions on how to set up credentials from noreply@ClimbCS.com for accessing the reseller portal after the changeover. View the Resellers Web Portal Guide here for detailed use instructions. View the Climb W-9 here.

​

For accurate and timely processing of transactions, it is very important that remitters correctly identify the company account number and the applicable routing number.

​

​For ACH delivery:
Bank Routing Number: 021000021
Account Number: 923993163
Account Name: Climb Global Solutions, Inc. DBA Climb Channel Solutions
For Wire Transfers:
Bank Routing Number: 021000021
SWIFT Code: CHASUS33
General Bank Reference Address: JPMorgan Chase New York, NY 10017
Account Number: 923993163
Account Name: Climb Global Solutions, Inc. DBA Climb Channel Solutions

Partner with the DSS + Climb to Ascend in Education

Drive growth and expand your market with our integrated solutions now including education.

One Pager about Climb and DSS Partnership

​Climb Global Solutions, Inc. Acquires Douglas Stewart Software & Services, LLC, Expanding Reach in North America and Strengthening Education Sector Offerings​

August 7, 2024

Eatontown, NJ (August 7, 2024) – Climb Global Solutions, Inc. (NASDAQ:CLMB), a value-added global IT channel company specializing in unique sales and distribution solutions for innovative technology vendors, announced it is acquiring Douglas Stewart Software & Services, LLC (“DSS”), a separate division of the privately held Douglas Stewart Company. DSS is a Wisconsin-based, leading specialty distributor focused on SaaS solutions for education customers in North America. The acquisition enhances Climb’s presence in the region and bolsters its product portfolio.

​

Read the full release>

bottom of page