Scalable, AI-powered solutions to streamline customer service, IT support, and sales operations.
Audience / Market
Primary Roles
Key Needs
Linecard Category
Deal Reg
HED Education
Administrators
-
Admins
-
IT coordinators
-
Procurement officers
-
Manage support requests and student inquiries in one centralized system
-
Automation and ticket management to ensure faster resolutions
Why Sell Freshworks?
Selling Freshworks products is a smart choice for educational institutions looking to enhance their customer service, IT support, and student engagement operations. Freshworks offers a suite of user-friendly, affordable, and scalable solutions that are perfect for colleges, and universities. These tools are designed to be simple to implement and easy to use, allowing educational institutions to
streamline operations and improve student experiences without high upfront costs or complex setups.
In addition to these benefits, selling Freshworks to educational institutions comes with a range of exclusive partner benefits including:
Structured programs offering attractive margins
Deal registration
Free trials to experience Freshworks firsthand
Sales resources including education case studies
Available buddy calls with experts who can guide you on how to address specific needs
Freshworks Audience Profile
Target Audience
Higher Education administrators, IT coordinators, and procurement officers looking for scalable, AI-powered solutions to streamline support, IT, and administrative tasks.
Value Delivered
Freshworks simplifies and automates customer service, IT support, and student inquiry management, offering a centralized system for faster, more efficient issue resolution.
Buyer
Education administrators, IT coordinators, and procurement officers seeking efficient, scalable administrative solutions with fast implementation and centralized management.
User
IT support teams, administrative staff, and customer service teams who manage support tickets, respond to student inquiries, and ensure smooth campus operations.
Freshworks Offering
Freshdesk
A powerful customer support platform that helps teams deliver
outstanding service. Streamline ticketing, track inquiries, and enhance customer satisfaction with automation and AI-driven workflows, all while offering a seamless experience for both agents and customers.
Freshdesk Omni
An all-in-one customer support solution enhanced with
generative AI. With Freshdesk Omni,can manage interactions across multiple channels—email, chat, social media, and more—using AI-powered automation for faster resolutions and personalized experiences.
Freshchat
A messaging platform that combines AI-powered chatbots and live chat across every messaging channel. Engage in real-time on web, mobile, and social platforms, providing fast, personalized support to enhance experiences and boost satisfaction.
Freshservice
A modern IT service management solution that simplifies IT
operations. From incident management to asset tracking, Freshservice provides an intuitive interface and powerful automation to help IT teams resolve issues quickly and effectively, reducing downtime and increasing productivity.
Freshsales
Tools for lead management, pipeline tracking, sales automation, and customer engagement, all within a single, user-friendly interface that accelerates sales cycles.
Freshmarketer
An AI-powered multichannel marketing automation platform
that enables creation of targeted campaigns across email, SMS, web, and social channels. Leverage advanced analytics and AI-driven insights to engage prospects, nurture leads, and drive conversions.
FreshworksVendor Experts
Amber Roesken
Freshworks Reseller Sales Manager
Andrew Funke
Freshworks Reseller Account Manager
Denise Johnson
Freshworks Reseller Product Manager
Partner With Freshworks
Selling Freshworks provides educational institutions with scalable, AI-powered solutions that streamline customer service, IT support, and administrative operations. With Freshworks, you can help schools and universities modernize their processes, improve efficiency, and enhance student and faculty experiences. Enjoy attractive margins, deal registration, and access to sales resources.