VIP Marketplace
Your source for all important next steps for migration to VIP Marketplace.
FAQ
Account Creation: Setting Up VIP Marketplace
How can I create a new VIP Marketplace agreement?
Should resellers set up new VIP customers under legacy VIP or VIP MP?
Is there a difference in price from DSS for equivalent VIP/VIP MP SKUs?
Is the marketplace Adobe’s or DSS’s for ordering and customer info?
Will LWS still be an active tool interfacing with Marketplace?
Will reseller partners still need to be Education Authorized to sell to the education market in Marketplace?
How does the migration process affect resellers who have both US and Canadian accounts setup with DSS and both accounts transact Adobe EDU business?
Is the direction for Adobe EDU Marketplace to be integrated into Climb CS Expedition Marketplace?
Is there communication resellers can share with their customers before they migrate to VIP MP?
If a customer has more than one VIP contract, will the CustomerID be different for each VIP contract?
Can a reseller assign more than one primary contact for their VIP MP account?
With the Adobe reseller console going away, how will resellers have visibility into their customer’s license and product summary?
What happens if the end-user selects the wrong organization type in their console? What ramifications does it have on orders?
As a reseller, how can I get the organization segment type reset?
As a reseller, can I complete a change of reseller for my end user customer?
Does an end user lose their current tier level when migrating to VIP Marketplace?
Do end users have the option to change their anniversary date when making the move to Marketplace?
Will VIP Marketplace allow for renewals beyond 12 months?
In VIP Marketplace is the tier level adjusted upon anniversary date, or can you now tier up monthly?
Are resellers able to get a price quote before 30 days prior to the anniversary?
When should I submit my renewal order?
Will renewals still only be processed 30 days prior to the anniversary date or may renewals be processed longer such as 60 or 90 days prior?
How will auto-renewals work with VIP MP?
For end-user customers who require three quotes and a formal RFQ for renewals, is there still a process in place for quoting?
How do I calculate to find the correct proration SKU?
Is LWS going away?
When will purchase history from marketplace be available?
How accurate are the “Active” fields?
Could the dashboard list the reseller name, in addition to or instead of "managed by”?
Could the dashboard display end-user contact information?
Could the dashboard display which rep is managed by which contract?
Who should I contact with questions regarding VIP Marketplace?
What if end-users have questions regarding their Adobe licenses?
Who should I contact for Quotes, Orders, product and part number questions?
Who should I contact for migration questions, Reseller Change requests, admin contact updates?
Is DSS Cloud Marketplace taking the place of NAresellers for VIPMP related reseller questions?
The window is shrinking from 14 days to 7 days for reseller to act on licenses added to the console by the customer. If the order is not placed in those 7 days, will Adobe allow a customer to add the same licenses again? If yes, how many times can this be done?
Does VIP linking work the same in VIP Marketplace?
Does VIP MP migration change any links?
Does VIP MP migration change any links?
Does VIP MP migration change any links?
How long will the current Adobe VIP Reseller Console remain active?
What are the key dates for the Adobe VIP migration?
Creating Linked Memberships – Reseller
Reseller will need to provide the following information to Cloudmarketpace@dss-edu.com
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Name and Customer MP ID number for the customer that will be the “Owner” of the linking relationship.
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If the linking membership will be a standard or a consortium
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Standard: Suitable for departments or sub-organizations with separate budgets or administrative requirements
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Consortium: Suitable for groups of organizations with shared interests and goals, managed by a central entity.
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A name for the Linked Membership
The Cloudmarketplace team will create the linked membership, and an invitation will be sent to the linking member owner.
The customer will need to accept the terms.
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The invitation appears in the customer Admin Console as a banner in the Admin Console Accounts section.
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Select Accept terms to review and accept the Linked Membership terms and conditions.
Note: After accepting the terms, that customer becomes the Linked Membership admin. Now, they must invite their affiliates to enroll in the Linked Membership by following the information found at https://helpx.adobe.com/enterprise/using/vip-marketplace-linked-membership.html
Creating a new customer in the Adobe VIP Marketplace
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A new VIP Marketplace customer is created with the submission of a new order.
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The new order must include the customer information outlined below.
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“NEWMPID” needs to be input on the reseller PO in the field normally designated for the agreement number.
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The Customer MP ID number is created when we process the order.
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The customer anniversary date will be set, aligned to their first order date.
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The customer will receive an activation link to activate their account upon order generation.
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Your customer needs to accept the Welcome email that comes from message@adobe.com.
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New Account Information Needed:
Customer Account Name:
Customer Address:
Customer City:
Customer State:
Customer Postal Code:
Customer Admin Name:
Customer Admin Phone:
Customer Admin Email:
Is this an affiliate account (click for yes): ☐
Is this a 3-Year commitment* account (click for yes): ☐
Your DSS Team
Have questions? Reach out to our VIP Marketplace Experts.
